FAQ

You Have Questions, We Have answers

In auctions, the buyer’s premium is a charge in addition to the hammer price of an auction item, or lot. The winning bidder is required to pay both the hammer price and the percentage of that price called for by the buyer’s premium.
The winning bid is also called the hammer price. It is the price upon which the auctioneer’s hammer falls, determining the sale price, but does not include buyer’s premiums or sales tax.
Your max bid is the maximum amount that you are willing to pay for the item. The auction software will bid on your behalf up to the amount you have set.
Yes, all box damaged products are inspected. We do our best to visually inspect all products. We do not knowingly auction products that do not work. However, we will auction products with cosmetic damaged. These products with cosmetic issues will be noted and photographed for your inspection.
The packaging of these products will be torn, scraped, ripped, dirty, and in some cases opened. This damage is due to improper loading, unloading, and mishandling. In most cases the product is not damaged.
During shipping and handling some products will receive scratches, dents, or dirt. Cosmetic damage does not effect the functionality of the item.
Preview gives you the ability to inspect the items in person prior to bidding.
You will be notified by email. You may also check you hibid.com dashboard for any winning notifications.
After the conclusion of the auction you will be will be able to pick up your winning items from the auction house. Please check the auction details for the pick up dates and times.
Some locations offer shipping and other do not. Please contact the auction house you are bidding with directly to confirm if shipping is available.
When registering for an auction you will be required to provide a credit or debit card for age verification and a payment method for auction purchases. At the conclusion of the auction all cards on file will be charged.

Please notify us before the conclusion of the auction so we do not attempt to charge the card on file. If you prefer to always pay with cash we can set your account as a cash buyer for all future payment. While most locations will accept cash, this is not true for all of them. Please contact your preferred location directly to confirm.

Yes, please supply us with a state tax exemption certificate and we will gladly remove your sales tax.

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